How to access our services

Reception Opening Times

Our receptionists are now available from 8.00am through to 6.00pm Monday to Friday on 01733 204611. We no longer ‘close’ our phone lines at lunch time.

Telephone advice

It is possible to speak to the doctor on the phone. Please tell the receptionist your name and telephone number and she will ask the
Doctor to phone you back once they have finished seeing their patients in surgery.

Doctor & Nurses Appointment Times

  • Doctors Surgeries:
  • Mornings from 8.30am
  • Evenings from 2.30pm

At the moment we are offering Doctor Triage appointments, the receptionist will take your details and ask the Doctor to ring you back. 

Please phone 01733 204611 on the day that you wish to see the Doctor,  before 10.00am if possible.  More  . . .

  • Nurse Appointments:
  • Our Practice Nurses offer appointments every day between 08.30am and 5.30pm. 

Urgent Medical Problems

When all our daily appointments have been booked we can still help with very urgent medical problems.

Please phone in the morning between 08.00am and 10.00am.  You will be asked to speak to our Duty Sister first - she will discuss the problem with you and decide how best to help. 

She may advise you over the phone, or book an appointment to see a Doctor or Nurse.

Out of Hours Service

Online Services

NEW We have a new way of ordering your repeat prescriptions online.

You will be able to access some of your practice services safely and securely on the web.

At present the folowing services are available online:

New User?


iPad and iPhone Users

iPad and iPhone users can access the online service on the move.  Just search for 'SystmOnline' within the App Store and download it free to any ios device.

NEW Online Services

  1. We are now offering patients the opportunity to view their health records. To find out more please view the leaflets and download the application form below
  2. We are offering a new messaging service: You can now leave a message through the Online Services, this will be actioned once a day, but if your message is urgent please do not leave a message on this service, please ring the surgery in the usual way, thank you.
  3. We are also offering Online Phlebotomy appointments (Blood Test only) So please have a look at our new Online Services there for your own convenience.

Access to Your Medical Records and Patient Online

From April 2016 onwards you will be able to see your detailed medical records, only data added from 1st April 2016 onwards.

The New Queen Street and Stanground Surgeries have an obligation under new NHS rules for us to provide Detailed Coded medical records online to patients. The practice plans to have this implemented by the deadline of 31st March 2016. The partners thank you for your anticipated understanding.

Contact Us

Address: Queen Street Surgery
Syers Lane
Reception: (01733) 204611
Fax: (01733) 704474
Practice Manager (01733) 704460
Doctors' Secretary (01733) 704465
Health Visitors (01744) 704466
Community Nursery Nurse (01733) 704466
District Nurses (01733) 206210
Midwife (01733) 874585

Welcome to the New Queen Street Surgery

The Surgery is open from 8am to 6pm Mon – Friday

Options on phone for NQSS

  • Press 1 - to cancel an appointment
  • Press 2 - for prescription queries. Please note prescription requests will not be taken over the telephone; you can order your repeat prescriptions online or by completing the in-house form. Please speak to one of our navigators for further information if you have not yet registered for online services. 
  • Press 3 - for any administration queries such as referral letters, hospital reports, or medical record requests.
  • Press 4 - to make an appointment or to speak directly to a care navigator to help with your enquiry.

Our telephone system will tell you your position in the queue. 

Our telephone lines are open between 8.00am and 6pm, Monday to Friday.

Between 6.00pm and 8am, over the weekend and on bank holidays, your call will be diverted automatically to the NHS 111 service for you.

How to Access our Services - Practice Leaflet

How to Access our Services - Practice Leaflet