PRG Information

New Queen Street and Stanground Surgeries

The practice is setting up a Patient Reference Group to give us feedback on the range and quality of our services and tell us where we can improve.

Our aim is to reach a wide range of patients so we get views from across our population. To make it as easy as possible for you and us, it will be a virtual group. This means most of the communication will be through email and completing online surveys.

Patient Participation Group Report

There are 2 versions of this years patient report, one which is signed by both The Practice and the PRG and one which contains links to all documents supporting our PRG Report.

View our latest Report on the link below:

 

Past Reports:

What will be involved?

The main role of the group is to give us feedback through a survey. Patients will be asked a series of simple questions about how we are doing.

We will then publish the survey results along with our proposal to improve the areas it highlights as in need of change. You will have the chance to let us know if you agree with our plans. At the end of the year we will publish the results of our achievements.

What will I have to do?

If you are interested in helping us to improve, simply download our information sheet, complete the attached form and return it to us. We have included some more background information that may answer any other queries.

Thank you in advance for your help.

Patient Representative Group (PRG) Frequently asked questions

Q. Why are you asking people for their contact details?
A. We want to talk to people about the surgery and how well we are doing to identify areas of improvement.

Q. Will my doctor see this information?
A. No. It is purely to contact patients to ask them questions about the surgery and how well we are doing.  Your doctor will only see the overall results.

Q. Will the questions you ask me be medical or personal?
A. They will be general questions about the practice, how we are providing services and what we can do to improve them.

Q. Who else will be able to access my contact details?
A. No one beyond the practice.

Q. How often will you contact me?
A. Not very often – possibly once or twice a year.

Q. What is a patient representative group?
A.  It is a group of volunteer patients who are involved in shaping services to patients        

Q. Do I have to take part in the group?
A. No, but if you change your mind, please let us know.

Q. What if I no longer wish to be on the contact list or I leave the surgery?
A. We will ask you to let us know if you do not wish to receive further messages. If you leave the practice, you will no longer be eligible to remain on the group.

Q. Who do I contact if I have further questions?
A. The Practice Manager at the surgery.

Contact Form

If you are happy to be part of a virtual patient representative group please download and complete the form below and return it to the Practice Manager (please add name and email address)