Patient Participation Group

 

Welcome to the New Queen Street and Stanground Surgeries’ Patient Participation Group (PPG)

The group’s role is:

  • to act as a liaison between patients, doctors, staff and other health-related organisations
  • to encourage self help
  • to promote patients' needs and interests
  • to support the Practice

New Queen Street and Stanground PPG is an independent group of volunteers who are all registered patients. They meet regularly, set their own agenda and activities and regularly liaise with staff at the practice, who attend their meetings. The group liaises regularly with practice managers to raise and understand any issues on behalf of patients. The Chairs of all Lakeside PPGs are also invited to attend a regular meeting with the Partnership’s Chief Executive to share issues and hear updates.

The PPG is currently recruiting for new members. If you would like to be a member please get in touch using our secure online form  

Latest Committee Meeting Minutes

If you require a copy of older meeting minutes please contact us via our secure online form

22nd September 2025

Welcome to all attendees - in attendance

  • Barry Wainwright [Chairman]
  • Irene Henson [Secretary]
  • Lyndsay Cocks [Practice Manager]
  • Charlotte Leonard [New Patient Services Manager]
  • Robert Boddington
  • Gillian De Hoedt
  • Ann Northfield

Apologies

  • Martin Green
  • Sandra Green
  • Margaret Turnbull
  • Jacqueline Smith
  • Margaret Cripps [Vice-Chair & Treasurer]

Minutes from previous meeting

  • Proposed by: Robert Boddington
  • Seconded by: Ann Northfield Accepted

Matters Arising

  • Flu Vaccine texts keep coming - [automatic text] will keep getting until patient has had it
  • Covid vaccine - for over 75’s, care home, immune compromise
  • Mobile clinic in Coates in October, walk-in for Flu, Shingles and R.S.V.
  • Rose area needs to be cleared but it’s planted
  • Plaque not in place, not ordered yet, will be ordered today
  • Landscaping needs to be done asap as it’s encroaching onto public footpath and is very overgrown and untidy

Chairman’s Report

  • Quiet month
  • Patient contacted re pre-booked appointment changed
  • Patient survey results
  • £123 paid per patient, previously £112
  • Different pot of money - Integrated Care Board, Primary Care Board, profits from income pay the doctors salary
  • Wi-Fi is NHS controlled not surgery or Lakeside
  • Meeting scheduled for 3-4pm, over-ran and closed @ 4.47pm

Practice Report 

  • Cancelled Flu clinic on 25th October as not enough uptake
  • Total Triage go live 15th September
  • Trial day back in July was a real success with 290 cases triaged
  • The day after the trial day, our phone calls were the lowest they have been for 6 months
  • All staff very positive and looking forward to the change. Patients dealt with on the trial day were very complimentary

Any Other Business

  • Fundraising at Whittlesey Extravaganza on 13th December, 49 prizes been donated so far. Ann, Irene, Margaret and 2 others will man the tombola stall
  • Waiting for pics and price for equipment - an extra ECG machine at NQSt Surgery, then one for Stanground Surgery

Date of next meeting

  • Friday 14th November 2025 @ 11am