About the Surgery

 

Welcome

Our team works collaboratively to provide healthcare services at The New Queen Street and Stanground Surgeries. We are fortunate to have a close-knit team of GPs, nurses, allied health professionals, administrative and reception staff, who are all dedicated to providing the best possible service for our community. 

Patients are at the heart of what we do and we couldn’t do it without our extensive team. We are lucky to have so many experienced and long serving colleagues, plus newer staff who are committed to a career in Primary Care. We have an experienced management team who deal with the daily running of our practices and our patient service advisors are there to help whether you have a medical concern or administrative query. They are very busy so if your enquiry can wait until after 11am each day then that would be appreciated and should save you time either waiting on the telephone or in our reception areas.

We engage regularly with patients through our Patient Participation Group, taking their views into account where possible when making changes and listening to their views, issues and ideas. We also have productive working relationships with the Integrated Care Board and Care Quality Commission and make improvements as and where we can.

As well as our daily work in surgeries we also work in the local community, making home visits, providing healthcare for residents in local care homes and offer advice and support on lifestyle and non-clinical issues with our Personalised Care Team of care coordinators and social prescribers.

We are busier than ever so thank you for your understanding while we continue recruit, train and develop our team and working practices to see as many patients as we can safely.

 

About Lakeside Healthcare

The New Queen Street and Stanground Surgeries are a part of Lakeside Healthcare, a large GP partnership that provides NHS care for around 170,000 patients across Lincolnshire, Cambridgeshire, and Northamptonshire. We are made up of eight GP practices across 14 sites that are all part of their local communities.

We work together as practices to provide resilience and share learning and professional support services.

Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff and invest in training and developing to ensure that we retain and attract good quality staff to our team.

We also host a clinical research team who run high quality clinical trials and studies to support the development of new medications and preventative treatment for long-term conditions.

We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork. 

Opening Hours

Meet The Team

Surgery Policies and Procedures

View our surgery's policies and procedures including GP Earnings and our webite Accessibility Statement.

View our policies and procedures

Complaints, Concerns and Feedback

We welcome feedback to tell us what we are doing right and what we can improve.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Complete the Friends & Family Test

NHS Ratings and Reviews

We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website

You can see what other patients have said about us here

Complaints

If you've had a bad experience we'd also like to know. View our complaints procedure.

Make a complaint

Practice Performance

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

See our results

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

Our overall CQC Rating was: REQUIRES IMPROVEMENT

See the full report

Patient Participation Group (PPG)

The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice to provide a forum for discussion about the practice.

For more information, please see our Patient Group pages.

Latest News

All the latest news and information from the surgery and our patient community.

Read our latest news items

Work With Us

Join the staff team.

View our current vacancies