Request an Appointment

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Routine Help

Check your condition First

Many conditions can be treated without the need to see your GP.

Please use the NHS Symptom checker

Please make a selection to reveal who's best to deal with your condition.

Self-Care at Home

You can often take care of your health conditions without needing to see us. Many minor illnesses and injuries can be treated at home with medicines you can buy without a prescription and by getting plenty of rest. Taking care of yourself is the best choice for a sore throat, cough, or a grazed knee.

If you're not sure if you should take care of your illness yourself, you can call us on 01733 204 611 (New Queen Street) 01733 568 569 (Stanground) or get medical advice from from the NHS 111 website or call 111

Pharmacy First

 

Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.
The Pharmacy First scheme was launched by the government and NHS England to give patients quick and accessible care and ease pressure on GP services. Pharmacists can now treat and prescribe medication for the following common conditions and ailments:

  • Earache – 1 to 17 years
  • Impetigo – 1 year and older
  • Infected insect bites – 1 year and older
  • Shingles – 18 years and older
  • Sinusitis – 12 years and over
  • Sore throat – 5 years and over
  • Uncomplicated urinary tract infections – Women 16 to 64 years

You can get treatment for these conditions by visiting the pharmacy or contacting them virtually. 

GP receptionists, NHS 111 and providers of emergency care will also be able to direct patients to pharmacies, that offer the service, if contacted.

For more information please see the Department of Health and Social Care website

Pharmacists can also can provide advice and over-the-counter medication for various common conditions such as coughs, colds, flu, as well as everyday issues like aches, pains, and skin rashes. No appointment is necessary to see a pharmacist, and they will let you know if you need to see a doctor. Many pharmacies are open evenings and weekends, and often provide private consultation rooms where you can discuss issues without being overheard.

To find your nearest pharmacy and check opening times, visit the NHS find a pharmacy service

Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.
The Pharmacy First scheme was launched by the government and NHS England to give patients quick and accessible care and ease pressure on GP services. Pharmacists can now treat and prescribe medication for the following common conditions and ailments:

  • Earache – 1 to 17 years
  • Impetigo – 1 year and older
  • Infected insect bites – 1 year and older
  • Shingles – 18 years and older
  • Sinusitis – 12 years and over
  • Sore throat – 5 years and over
  • Uncomplicated urinary tract infections – Women 16 to 64 years

You can get treatment for these conditions by visiting the pharmacy or contacting them virtually. 

GP receptionists, NHS 111 and providers of emergency care will also be able to direct patients to pharmacies, that offer the service, if contacted.

For more information please see the Department of Health and Social Care website

Pharmacists can also can provide advice and over-the-counter medication for various common conditions such as coughs, colds, flu, as well as everyday issues like aches, pains, and skin rashes. No appointment is necessary to see a pharmacist, and they will let you know if you need to see a doctor. Many pharmacies are open evenings and weekends, and often provide private consultation rooms where you can discuss issues without being overheard.

To find your nearest pharmacy and check opening times, visit the NHS find a pharmacy service

 

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

 

Book an Appointment

Request an Appointment

Find information about practice opening and closing times

We encourage all our patients to contact us using Anima: Submit an online request with Anima

When you contact us, you will be asked for a short description of your medical issue:

  • Whether you contact us online, by phone, or in person, we will use our Anima form to record your request and plan your care.
  • If you phone us, a Patient Service Advisor will go through the same questions with you.
  • If you visit the surgery, a Patient Service Advisor will help you complete the same Anima form used online and by phone. 
  • Our team of Triage Clinicians will then review your request and decide on the most appropriate next step – whether that’s an appointment, advice over the phone, or referral to another local service.

You can contact us from 8am, Monday to Friday:

  • Online via Anima
  • By phone: 01733 204 611 (New Queen Street Surgery) or 01733 568 569 (Stanground Surgery)
  • In person at the surgery reception

Whichever way you contact us, your request will be entered into our Anima system and reviewed by our Triage Clinicians.

We aim to respond within 24 hours. If more information is needed, we may send a follow-up message with a secure link.

For urgent issues, we’ll aim to offer a same-day appointment. Routine appointments may be booked for a later date, with your preferred GP where possible.

You might receive a booking link or a follow-up call from our team.

Once all appointments are booked, our Triage Clinicians will assess anyone with issues that can’t wait until the next day.

If you don’t have access to the internet please call the surgeries on the numbers above. A Patient Service Advisor will complete the Anima form with you.

Change or Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 01733 204 611 or 01733 568 569 as soon as possible, and at least 30 minutes before your appointment time. You can cancel an appointment by using SystmOnline.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.

Home Visits

You may request a home visit if you are too ill to come to the surgery; please telephone before 10.00 am if possible.

Please come to the surgery if you can. A doctor can see four or five patients at the surgery in the time it takes to make just one home visit.

 

Outside Routine Hours

When to contact NHS 111

NHS 111 is a fast and easy way to get the right help, whatever the time, and is available 24 hours a day, 365 days a year. Calls to NHS 111 are free from landlines and mobile phones.
If you have difficulties communicating or hearing, you can call 18001 111 on a textphone, use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.

When to visit an Urgent Treatment Centre

If you require urgent medical attention that isn't life-threatening, you can go to an urgent treatment centre. These centres, led by GPs, are open for at least 12 hours every day, including bank holidays. They can diagnose and treat various common ailments including sprains and strains, suspected broken limbs, minor head injuries, cuts and grazes, minor scalds and burns, feverish illness in adults, feverish illness in children, and abdominal pain.

To find your nearest urgent treatment centre and check opening times, visit 'find an urgent treatment centre'

When to go to A&E or Call 999

Visit an A&E department (also known as the emergency department or casualty) for genuine life-threatening emergencies. These may include conditions such as loss of consciousness, an acute confused state, fits that are not stopping, chest pain, and breathing difficulties.

Less severe injuries can be treated at urgent care centres.

To find your nearest A&E, visit 'find an A&E'

When We're Closed

If our services are unavailable, you can get medical advice from the NHS 111 website or call 111. This service will direct you to the most appropriate local healthcare option.