Welcome to the New Queen Street Surgery
The Surgery is open from 8am to 6pm Mon – Friday
The New Queen Street Surgery
Options on phone for NQSS
- Press 1 - to cancel an appointment
- Press 2 - for prescription queries. Please note prescription requests will not be taken over the telephone; you can order your repeat prescriptions online or by completing the in-house form. Please speak to one of our navigators for further information if you have not yet registered for online services.
- Press 3 - for any administration queries such as referral letters, hospital reports, or medical record requests.
- Press 4 - to make an appointment or to speak directly to a care navigator to help with your enquiry.
Our telephone system will tell you your position in the queue.
Our telephone lines are open between 8.00am and 6pm, Monday to Friday.
Between 6.00pm and 8am, over the weekend and on bank holidays, your call will be diverted automatically to the NHS 111 service for you.
Directions / Map
Use our Online Form
Comments / Suggestions
If you have any comments or suggestions regarding this website, or any other aspect of the practice, or you would like to join our Patient Participation Group, please click the button below. For clinical queries please contact the practice directly and speak with a member of staff. We will respond to your enquiry within two working days.