Ordering a repeat prescription
Ordering Prescriptions Online
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems ordering your prescription online?
Use the SystmOnline Support Centre before you call us.
To order your repeat medication we do like you to use the repeat order slip that is attached to your prescription each time you order one. Please can you mark on the sheet which items you need.
Fax your order
You can fax it to us on:
01733 704 474 - New Queen Street Surgery Patients
01733 892 419 - Stanground Surgery Patients
- Post your order in the collection box which is situated in the waiting room.
- There is also a post box on the outside of the surgery so that you can post your order slip when we are closed.
Telephone your order to us
We also have a dedicated answer line for taking repeat medication requests. Please phone:
01733 204 611 - New Queen Street Surgery Patients
01733 568 569 - Stanground Surgery Patients
Select option 4 when prompted to do so by the automated voice. Please speak clearly and make sure you leave us your name and address.
We have arrangements with the local chemists to simplify the process and save you time. Patients living in outlying villages (Farcet, Farcet Fen, Pondersbridge, Eastrea, Coates, Pondersbridge, Turves, Kings Dyke, Kings Delph, Northside) will usually have their medicines dispensed from the Surgery, within 72 hours.
Please give us 72 hours notice when requesting your repeat medication.
For more information on our dispensary click the link below:
Electronic Prescription Service
A new service provided by the NHS now gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
Requesting Additional Medication
Re-ordering your prescription early or more then a months worth of tablets at a time. If you need to order your prescriptions early, or request a longer period than normal i.e. you are going on holidays for several weeks, could you please make the request early and give the practice as much information about why you need the prescription early or for longer, then the practice will do its utmost to accommodate your request.
The reception staff then have to ask a doctor to review each request so the more information and time we have about the unusual request the better. Or if you are in any doubt - please telephone us to make the request.