How to Make and Cancel an Appointment




Book face-to-face or telephone appointments with our GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve



Problems booking online appointments?

Use the SystmOnline Support Centre before you call us.



Our receptionists are available from 8.00am through to 6.00pm Monday to Friday on:

New Queen Street Surgery: 01733 204 611

Stanground Surgery: 01733 568 569

We no longer ‘close’ our phone lines at lunch time.



Telephone Triage

We do not take pre-booked appointments at the practice.

Please phone the practice on the day you would like to be seen, and a Doctor, Advanced Nurse Practitioner, or Sister will give you a call to assess your condition and schedule your appointment if required.



Doctor & Nurses Appointment Times

Doctors Surgeries

  • Mornings from 8.30am
  • Evenings from 2.30pm

At the moment we are offering Doctor Triage appointments, the receptionist will take your details and ask the Doctor to ring you back. 

Please phone 01733 204 611 (New Queen Street) or 01733 568 569 (Stanground) on the day that you wish to see the Doctor,  before 10.00am if possible.

Not all doctors are in the Surgery every day - we run two surgeries, The Stanground Surgery and The New Queen Street Surgery. So if you want to see a particular doctor, and your need is not urgent, the receptionist will be pleased to inform you of the days that each GP’s are available so you can arrange  to ring in to make your appointment  on the appropriate day.

We cannot always offer the GP of your choice, but every effort will be made to offer you continued care.


Nurse Appointments

Our Practice Nurses offer appointments every day between 08.30am and 5.30pm. 

Our Nursing Team is made up of nurses with different skills and expertise. To help you understand what they all do, and to see whether an appointment with a Nurse would be more appropriate than with a Doctor, the nursing services are listed them below:



Telephone advice

It is possible to speak to the doctor on the phone. Please tell the receptionist your name and telephone number and she will ask the Doctor to phone you back once they have finished seeing their patients in surgery.


Urgent Medical Problems

When all our daily appointments have been booked we can still help with very urgent medical problems.

Please phone in the morning between 08.00am and 10.00am.  You will be asked to speak to our Duty Sister first - she will discuss the problem with you and decide how best to help. 

She may provide you with advice over the phone, or she may book an appointment to see a Doctor or Nurse.


Extended Access

We are pleased to announce we offer extended access for patients on Mondays 6.30pm - 8.00pm.  This is by appointment only.


Greater Peterborough GP Hub

Can't get to your GP surgery during opening hours? Ask your GP at reception for an appointment at the GP Hub which is located at:

Boroughbury Medical Centre
Craig Street

Available to all registered patients of Greater Peterborough - 7 days a week, Monday - Friday 6:30pm - 8:30pm, Weekends and Bank Holidays 9:00am - 5:00pm.

This NHS Service is provided by Greater Peterborough Network Ltd, a company owned and run by local GPs.


Cancel appointments you don't need